Refund policy

After-Sales Service

At The Dog’s Garden, we are committed to providing high-quality products and exceptional customer service. If you have any questions or need assistance, please do not hesitate to contact us. We are here to help.

Exchange Policy

We offer a 7-day exchange guarantee. If you experience any issues with your purchase within 7 days (e.g., incorrect size, defective product, etc.), please contact us, and we will gladly assist you with the exchange process.
To facilitate a smooth exchange, please provide product photos along with proof of purchase (such as a receipt or order record).

Non-Exchangeable Items

Exchanges will not be accepted under the following conditions:

• The product has been opened, used, or partially consumed.
• The product is missing its original packaging materials (e.g., tags, boxes, protective wrapping).
• The product is damaged, contains pet hair, or shows visible signs of use.
• More than 7 days have passed since the purchase.
• Promotional gifts or non-sale items.

Contact Information

For exchanges or further inquiries, please reach out to us via:
📧 Email: cs@thedogsgarden.com
📱 WhatsApp: 63452053